Privacy Policy
Last updated:
At Dream11, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.
1. Introduction
Dream11 ("we," "our," or "us") operates a fantasy sports platform that allows users to create virtual teams and participate in contests. This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our services.
By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
When you register and use our services, we may collect:
- Name, email address, phone number, and date of birth
- Identity verification documents (as required by law)
- Payment information and transaction history
- Profile information and preferences
2.2 Usage Data
We automatically collect information about your interaction with our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns, pages visited, and time spent on features
- Cookies and similar tracking technologies
- Location data (if permitted)
2.3 Third-Party Information
We may receive information from third-party services:
- Social media platforms (if you connect your account)
- Payment processors
- Analytics and advertising partners
3. How We Use Your Information
Service Delivery
To provide, maintain, and improve our fantasy sports platform and services.
Account Management
To create and manage your account, process transactions, and provide customer support.
Communication
To send you updates, notifications, promotional content, and respond to your inquiries.
Security & Compliance
To detect and prevent fraud, ensure platform security, and comply with legal obligations.
Analytics & Personalization
To analyze usage patterns, personalize your experience, and improve our services.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
Service Providers
With trusted third-party service providers who assist in operating our platform (payment processors, cloud services, analytics).
Legal Requirements
When required by law, court order, or government regulations, or to protect our rights and safety.
Business Transfers
In connection with mergers, acquisitions, or sale of assets (with notice to users).
With Your Consent
When you explicitly authorize us to share your information with third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmissions are encrypted using SSL/TLS protocols.
Access Controls
Strict access controls limit who can view and process your data.
Secure Storage
Your data is stored in secure, monitored data centers.
Regular Audits
We conduct regular security assessments and vulnerability testing.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal data or export it in a machine-readable format.
Correction
Update or correct inaccurate information in your account settings.
Deletion
Request deletion of your account and personal data, subject to legal requirements.
Opt-Out
Unsubscribe from marketing communications and manage cookie preferences.
Restriction
Request restriction of processing in certain circumstances.
To exercise these rights, please contact us at [email protected] or through our support channels.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.
Essential Cookies
Required for the platform to function properly (authentication, security).
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
8. Children's Privacy
Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have collected information from a minor, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons.
We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mumbai, Maharashtra, India
Fantasy Sports Platform